Reviews

It was a Normal service daycare.

The last 2 visits were great , But this time I am very disappointed. I bring my truck in for a issue and in turn had to replace the ecm. I take the truck home and few days later the same issue happened again. Bring truck back and now I was being told it was a wire pigtail causing it( but it was checked the first time and said wire harness was fine). Pigtail changed and i told everyone to drive it to make sure it was fixed. Everyone said yes it was fine , and then the service advisor happened to drive it and for a 3rd time it happened to him. The whole time I was saying it was another part of the electrical system causing it and finally listened to me and changed it. So when I picked up the truck the 3rd time I noticed the wire harness was opened up and let there in the open , and my floor mats were covered in grease. I know my truck has 800k on the odometer but , I would never leave it a mess. I had to spend 2.5 hrs, cleaning the floor mats and rewrapping the wire harness that was left out in the open to elements of the heat of the engine and contaminants. I have not yet asked for a credit of 10 % of the total bill and tow charges that accrued , because of poor decisions .

The service department at Kaiser GMC in DeLand is very knowledgeable and most of all extremely upfront regarding all services that were performed per customers needs. Example: I brought my vehicle in for a alignment, and the service manager contacted me as I was currently at work and let me know that one of the service equipment was in operable that day however they were in process of fixing it and only charge charge me for other services that I have requested. Thank you.

Easy communication, work done when promised truck was clean and ready to go when I got there.

Prompt, courteous, honest

Clear responses to questions regarding warranty. And .w/o annoying justification for additional repairs needed on vrehicle.

Service manager, Michael, does an excellent job. Always takes the time to explain what might be needed

Dirty rodent infested business. No employees available at parts or auto body departments!

This was honestly one of the best experiences in purchasing a car. Our salesperson was very friendly but also knowledgeable about the options of vehicles that would suit our needs.

First, I wanna say my family has known the Kaiser family for over 30 years. Between my family and friends we have purchased dozens of vehicles from your dealership over the years. When I purchased my previous truck six years ago, Rocky and Mike Smith treated me like family. They gave me the best deal they could give me right from the start. No haggling, no questions. Take it or leave it. I appreciated that very much. With that said, that did not happen on this occasion. Since Mike Smith is no longer employed with you, Rocky advise me to use Roy Day. Roy was a rockstar. He did the best he could in dealing with me and with his management. Though my experience wasn’t horrible, it wasn’t excellent as it was before. When I first met with Roy to discuss locating and purchasing a vehicle, he was phenomenal in his attempt. Long story short I ended up purchasing a vehicle off the lot. As such when it came time to make the deal I had asked Roy to give me the best deal so that we don’t have to haggle. Suffice to say his management came back and tried to lowball me. I really did not appreciate that. Essentially, we were five grand apart. And we ended up settling in the middle. As I stated before, I don’t like to haggle. And I was very close to walking out the door and going elsewhere to purchase a vehicle. however, the deal we ended up working out was OK. It wasn’t great, but it was OK. but again, Roy Day was phenomenal. Very knowledgeable, Very experienced, extremely friendly and did what he said he was going to do. To be honest, if I wasn’t working with Roy, I probably would’ve walked out and take my business elsewhere.